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GreenSky is one of the fastest growing Financial Technology companies in America. We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace. We have a great team, are growing quickly, and are backed by some of the leading investors in the world.
Our corporate headquarters is located in the financial technology hub of Atlanta, GA. Looking for great talent to help us continue our rapid growth!
Position:Collections Specialist
Overview:The Collections Specialist will focus on maintaining customer relationships while maximizing liquidations and cures through a consultative approach. We are hardworking, flexible professionals looking for long-term success and stability.
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Headquartered in Atlanta, GreenSky is among the top 3 most valuable U.S. financial technology companies established since 2000, and our $1.0 billion Initial Public Offering marked the largest U.S. Technology IPO of 2018. Our mission is simple. We power commerce. Our highly scalable, proprietary technology platform enables over 12,000 merchants to offer frictionless promotional payment options to consumers at the point-of-sale, driving increased sales volume and accelerated cash flow. Our bank partners leverage GreenSky’s technology to provide loans to super-prime and prime consumers nationwide. Since our inception, over 1.7 million consumers have financed over $12 billion of commerce using our paperless, real time “apply and buy” technology. For more information, please visit https://www.greensky.com.
Our corporate headquarters is located in the financial technology hub of Atlanta, GA.
Looking for great talent to help us continue our rapid growth!
Position: Customer Service Representative
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As a key member of the GreenSky product team, the Director of Product Management (Fraud and Risk) works with key members of senior management responsible for protecting GreenSky, along with its customers and bank partners from risk associated with fraud. The Director of Product Management is responsible working with the SVP of Merchant and Fraud Risk and Head of Data Science for designing and implementing long term strategies designed to detect, prevent and mitigate merchant and consumer risk in all phases of the GreenSky business model. This individual will also be responsible for creating and executing a product roadmap in support of that strategy. This leader is responsible for working with the Fraud team to develop tactical fraud prevention and detection processes as well as medium and long term capabilities to continually enhance the team’s core capabilities. This includes working with multiple groups, including:
- Operations to understand the tactical approach used by fraudsters and the associated attack surfaces
- Data Science team to identify, test, and implement new data services, techniques, and controls to bolster existing capabilities
- Fraud and Security to understand and manage emerging threats and how to create controls to proactively manage those threats
It is imperative that the Director of Product Management demonstrates a combination of strong business acumen, the ability to identify, manage and mitigate risk and the ability to collaborate effectively across the enterprise. Deep fraud risk, product, and machine learning expertise, analytical skills and superior results-orientation are essential.
Risk Categories Supported By This Role:
- Merchant identification fraud or take over (i.e., criminal entity or former employee masquerading as a legitimate merchant);
- Consumer identity theft (i.e., fraudulently processing consumer credit applications or payment transactions perpetrated by merchant or consumer)
- Transaction fraud (i.e., merchant processing payment transactions not authorized by consumer and/or fraudulent parties accessing GreenSky consumer account numbers)
Travel: Minimal travel, if any is required.
Organization: This position reports to the SVP of Product and Project Management, with horizontal alignment accountabilities to the SVP of Merchant and Fraud Risk, Head of Data Science, Chief Risk Officer, Chief Technology Officer, Chief Information Security Officer, and the Enterprise Chief Operating Officer.
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GreenSky is one of the fastest growing Financial Technology companies in America. We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace. We have a great team, are growing quickly, and are backed by some of the leading investors in the world.
Our corporate headquarters is located in the expanding Fintech hub of Atlanta, GA.
Looking for great talent to help us continue our rapid growth!
Position: Junior Analyst, BA
Location: Atlanta, GA
Overview: GreenSky is a fast paced, innovative and growing disruptor in the Financial Technology space. You will be part of a team that leverages analytics to drive growth and innovation. We are looking for candidates who have strong quantitative skills, intellectual curiosity and a passion to lead and grow junior analysts. We have different roles where you can contribute such as credit policy, valuations, collections analytics, operations analytics, fraud analytics, sales and marketing analytics. We are a data driven company so there will be no shortage of interesting questions to answer!
Organizational: This position is a member of the Credit Strategy team
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GreenSky is one of the fastest growing Financial Technology companies in America. We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace. We have a great team, are growing quickly, and are backed by some of the leading investors in the world.
Our corporate headquarters is located in the expanding Fintech hub of Atlanta, GA.
Looking for great talent to help us continue our rapid growth!
Position: Director, Analytics
Location: Atlanta, GA
Overview: GreenSky is a fast paced, innovative and growing disruptor in the Financial Technology space. You will be part of a team that leverages analytics to drive growth and innovation. We are looking for candidates who have strong quantitative skills, intellectual curiosity and a passion to lead and grow junior analysts. We have different roles where you can contribute such as credit policy, valuations, collections analytics, operations analytics, fraud analytics, sales and marketing analytics. We are a data driven company so there will be no shortage of interesting questions to answer!
Organizational: This position is a member of the Credit Strategy team
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The ideal candidate will have a minimum 7-10 years of management experience with fraud prevention in the financial services industry. Risk management background is strongly preferred. Possessing a practical understanding of Visa and MasterCard rules and regulations is essential. Possessing the ability to manage a critical functions including employees, policies, procedures and strategy development in a dynamic, fast-paced environment will be an essential requirements for the successful candidate. Candidates must be able to communicate with senior management, agents, sales personnel and external relationship managers in a clear, calm, and effective manner under various challenging situations.
Location: Atlanta, Georgia
Travel: Minimal as required
Organizational: This position is a member of the Operations team and will report to the VP, Risk Operations.
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GreenSky is one of the fastest growing Financial Technology companies in America. We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace. We have a great team, are growing quickly, and are backed by some of the leading investors in the world.
Our corporate headquarters is located in the financial technology hub of Atlanta, GA.
Looking for great talent to help us continue our rapid growth!
Position: Customer Service Representative. Candidates must be able to communicate with management, agents, sales personnel, and merchants in a clear, calm, and effective manner to ensure company learning and improvement can be managed through such communication.
Location: Atlanta, Georgia. Little, if any travel required.
Organization: This position is a member of the Customer Service Operations team and reports to the Front Line Manager, Customer Service.
Shifts: Shifts are 12-9 pm, 1-10 pm, 2-11 pm, or 3 pm – 12 am and you will work Monday through Friday and one Saturday or Sunday. Shifts are primarily 9 hours with a 1 hour unpaid lunch. Most agents are required to work at least 1 weekend day per week. The call center is open 363 days/year, we are closed on Thanksgiving and Christmas.
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Position: Dialer Analyst
Overview: The Predictive Dialer Analyst/MIS Analyst is responsible for implementing and maintaining dialer strategies designed for Collection’s, Sales and Merchant Management calling campaigns, as well as any other department that may require enhanced outbound dialing. The role will also be responsible for maintaining strict FCC mandated service levels for outbound dials and FCC/FTC mandated laws and regulations surrounding outbound telephony including, but not limited to, strict compliance with the Telephone Consumer Protection Act (TCPA).
Location: Atlanta, GA
Travel: No travel required, position will report into our Blackstone office
Organization: This position is a member of the Collections tream and reports to the Manager of Operations.
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GreenSky is looking for an experienced Marketing Campaign Specialist to execute marketing programs including lead nurturing and customer/lifecycle marketing. In this role, you will be responsible for defining growth-driving actions against key customer segments, executing multi-channel campaigns, and measuring the success (i.e. ROI and KPIs) of those campaigns.
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GreenSky is one of the fastest growing Financial Technology companies in America. We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace. We have a great team, are growing quickly, and are backed by some of the leading investors in the world.
Our corporate headquarters is located in the financial technology hub of Atlanta, GA.
Looking for great talent to help us continue our rapid growth!
Position: Patient Solutions Service and Specialty Representative
Overview: GreenSky is seeking representatives to provide high quality customer service to support multiple business lines, including Patient Solutions, Specialty Retail, and other needs determined by the business. This role is part of the overall Customer Service team and will be focused on delivering excellent customer care to resolve a request or issue from inbound calls or making outbound calls on a daily basis. Most of the tasks can be completed immediately during the phone conversation, and others will be completed by submitting a case to another department. One of the distinguishing features of GreenSky has been our excellent service and attention to detail; and our Patient Solutions and Specialty Team will be critical to continuing that legacy and delighting all of our customers.
We are looking for an individual who demonstrates a high level of compassion regarding GreenSky Patients Solutions Providers, accountholders and coworkers. This person has a passion for excellence with respect to treating and caring for customers with a strong service orientation, an ability to be consultative and to deliver above satisfactory issue resolution. The ideal candidate will have existing customer service experience with an excellent track record of performance and attendance.
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GreenSky is one of the fastest growing Financial Technology companies in America. We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace. We have a great team, are growing quickly, and are backed by some of the leading investors in the world.
Our corporate headquarters is located in the financial technology hub of Atlanta, GA.
Looking for great talent to help us continue our rapid growth!
Position: Customer Service Representative
Location: Crestview Hills, KY. Little, if any travel required.
Organization: This position is a member of the Customer Service Operations team and reports to the Front Line Manager, Customer Service.
Shifts: Shifts are 12-9 pm, 1-10 pm, 2-11 pm, or 3 pm – 12 am and you will work Monday through Friday and one Saturday or Sunday. Shifts are primarily 9 hours with a 1 hour unpaid lunch. Most agents are required to work at least 1 weekend day per week. The call center is open 363 days/year, we are closed on Thanksgiving and Christmas.
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GreenSky is one of the fastest growing Financial Technology companies in America. We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace. We have a great team, are growing quickly, and are backed by some of the leading investors in the world.
Our corporate headquarters is located in the financial technology hub of Atlanta, GA.
Looking for great talent to help us continue our rapid growth!
Position: Front Line Manager Customer Solutions
Overview:
The ideal candidate will have a minimum of 3 years of complaints management experience. Bankcard complaints management and knowledge of Visa/MasterCard chargeback policies are strongly preferred. Possessing a practical understanding of compliance rules and regulations is essential. Possessing the ability to manage a critical function including employees and policies in a dynamic fast paced environment will be an essential requisite for the successful candidate. Candidates must be able to communicate with senior management, agents, sales personnel, and merchants in a clear, calm, and effective manner under various challenging situations. This individual will be responsible for reporting root cause analyses and facilitating and implementing appropriate action plans.
Shifts: Primarily second shift weekdays 1-10pm. As a member of GreenSky’s upper management Leadership Team, occasional evenings and weekends will be required.
Organization: This position is a member of the Risk Operations Team and reports to the Director, Customer Solutions.
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Position: Staff Internal Auditor
Role Summary:
Performs professional internal auditing work. Work involves conducting, operational, financial and compliance audit projects; and providing consulting services to the organization’s management and staff. Maintains all organizational and professional ethical standards and completes all internal audit work in compliance with internal policies and procedures. Works under limited supervision with latitude for initiative and independent judgment.
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Position: Internal Audit Manager
Role Summary:
Internal audit manager with a strong background in internal controls over financial reporting, risk assessments and financial services accounting and auditing methodologies. Leads and ensures successful completion of assigned audit engagements, from start to finish, inclusive of planning and wrap up activities. Applies risk and control concepts to identify potential issues. Effectively communicates identified issues to ensure any potential concerns are addressed in a timely and effective manner.
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GreenSky is one of the fastest growing Financial Technology companies in America. We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace. We have a great team, are growing quickly, and are backed by some of the leading investors in the world.
Our corporate headquarters is located in the financial technology hub of Atlanta, GA.
Looking for great talent to help us continue our rapid growth!
Position: Customer Service Front Line Manager (Crestview Hills, KY)
Role Summary:
As a Manager at GreenSky, you will lead a team of Customer Service Representatives who are an integral part of GreenSky’s operations team. Creating excitement and maintaining high levels of morale through change are essential for leaders within GreenSky. Front Line Managers manage, develop and motivate an internal team of associates and strive to exceed GreenSky’s standards of customer service. Maintaining high level KPI’s is a must.
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Position: Fraud Analyst – Atlanta
The Fraud Analyst position requires an individual who is passionate about finding and stopping fraud. Successful applicants need to have a keen ability and drive to identify fraudulent activity and go beyond the basics. The position requires the ability to identify and mitigate fraud activity, monitor and review high risk transactions, review transaction reports for trending analysis and fraud mitigation, interact with external and internal customers to champion fraud policies and procedures, and other duties as required in a high pace environment.
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Our vision is to provide a customer focused, single point of contact for IT Services. We will strive to make the best use of resources and tools to deliver useful, friendly support and advice to all internal and external GreenSky customers.
The mission of the Command Center (CC) Admin is to effectively and efficiently provide access and availability to proper IT support services. The CC Admin will attempt to resolve reported issues or escalate incidents and tickets to the appropriate Information Technology staff to ensure compliance of Service Level Agreements. The CC Analyst will strive to constantly monitor mission critical applications in order to identify abnormalities, see events before they happen, and if possible mitigate them before they become critical.
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We are seeking an experienced candidate who can assist with leading, designing and developing a suite of Web Services which will form the basis of advanced application development. The ideal candidate will have expertise in designing and creating Java Web Services using leading open source and industry standard technology stacks. The individual will be able to operate in an Agile environment and oversee the full life cycle development for the services, working with development, DevOps, BA, PM and QA teams following the Agile/SCRUM methodology.
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Within the GreenSky Specialty Retail business unit, our mission is to help leading retail merchants grow their business with the most powerful sales tool they can possess: The ability to increase their customers’ buying power so they can live the lives they dream of. GreenSky specializes in providing technology-enabled promotional payment solutions that empower merchants to increase transaction size, close more deals and in turn, drive customer advocacy. Our merchants and their customers access fast and frictionless credit decisions anytime, anyplace via innovative mobile, web and e-commerce applications.
Why work at GreenSky:
Hiring the best talent and grooming them for success and increased responsibility is the highest value that we stand for. The 2017 CNBC Disruptor 50 list featured GreenSky as a business changing the world with innovation and we are looking for highly motivated individuals to further that cause and help drive company growth by putting our merchants and their success at the center of everything we do.
We are a visionary and agile team that doesn’t do hierarchy, boundaries or big egos. Our focus is on teamwork, efficiency, intentionality and bringing an element of fun into our work. If that’s you and you love to “play offense”, then keep reading.
We are looking for a high-energy Enterprise Business Development Manager to join our fast growing enterprise sales team. The enterprise sales team is responsible for new sponsor and retail merchant acquisition, which means your job is to go out and promote the benefits of the GreenSky technology platform to large sponsors and leading retail merchants – from mid-sized businesses to larger players - with a focus on Omni-channel / e-commerce merchants. The ideal candidate is a born hunter who thrives in a fast-paced, entrepreneurial environment, and who is inspired by helping a business partner find winning strategies and solutions.
This position can be based in Atlanta, GA at our headquarters, or can be remote in any US city with close proximity to a major airport.