Technical Writer
Headquartered in Atlanta, Georgia, GreenSky is a leading U.S. financial technology company Powering Commerce at the Point of Sale® for a growing ecosystem of merchants, consumers, and banks. Our highly scalable, proprietary, and patented technology platform enables merchants to offer frictionless promotional payment options to consumers at the point-of-sale, driving increased sales volume and accelerated cash flow. Banks leverage our technology to provide loans to super-prime and prime consumers nationwide. Since our inception over five million U.S. consumers have financed more than $41 billion in commerce through our paperless, real time “apply and buy” technology.
Position: Technical Writer (Policy & Procedure Writer)
Location: Atlanta or Remote US
Position Overview
Are you a strong writer and skilled editor? Do you use critical thinking skills to identify and remediate process gaps and apply logic to create step-by-step instructions? Are you resourceful, curious, and able to juggle competing priorities? Do you like working with people in a friendly, collaborative, team environment? If this describes you, we want to talk with you!
As part of the technical writing team, you will be responsible for writing, editing, and maintaining policies and procedures for areas in and outside of Operations, e.g., Collections, Customer Service, and Fraud Operations. You will work with business partners to write new documentation, perform periodic content reviews of existing documentation to ensure relevancy and accuracy, and secure appropriate approvals prior to publishing to internal repository for distribution to appropriate audiences.
In addition to writing and maintaining all policies and procedures, this team is responsible for various parts of customer-facing communications, i.e., preparing materials for the weekly committee meetings and managing the inventory and repository for all customer-facing communications.
Responsibilities:
Required Qualifications and Skills:
Preferred Skills:
GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
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