GreenSky is one of the fastest growing Financial Technology companies in America.  We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace.  We have a great team, are growing quickly, and are backed by some of the leading investors in the world.  Our corporate headquarters is located in the financial technology hub of Atlanta, GA.  We are looking for great talent to help us continue our rapid growth!

Position: Customer Service Representative – Phone Agent

Location:   100% Remote Position.  (Work-from-home equipment is provided.)

Internet:  Must have high speed internet and a dedicated work-space in the home.  Candidates will need to run an internet-speed test to show internet speeds.  Typical requirements are speed of 12.5 MBps download and 20 to 25 MBps upload.  Wireless minimum is 100 MBps Bandwidth but may vary based on internet usage in the home. 

Start Date:  2/3/2025 (Apply today for immediate consideration.)

Overview:

The successful candidate will be responsible for providing exceptional customer support, handling inquiries, resolving issues, and ensuring customer satisfaction. In addition, thoroughly and efficiently gathering customer information, assess and fulfill customer needs, and educate the customer where applicable to solve the customer’s concern on the initial call.

Shifts:  Shifts are available from 1pm to 12am EST (weekends vary). You will be required to work Saturday or Sunday of each week, with one other day off during the week. Shifts are primarily 9 hours in length with a 1-hour unpaid lunch. The call center is open 363 days/year, we are closed on Thanksgiving and Christmas.

Mandatory training schedule: Monday-Friday (8:00am-5:00pm ET or 9:00am-6:00pm ET) for six weeks (3 weeks classroom, 3 weeks nesting).  No time off can be taken during these time periods.

During the training and nesting periods, agents will be required to be on camera with business causal professional attire.

Organization: This position is a member of the Customer Service Operations team and reports to the Front Line Manager, Customer Service.

Required Skills/Qualifications  

• 2+ years of experience in a call center or help desk capacity required.  Financial service experience strongly preferred
• Ability to simultaneously navigate multiple systems and computer screens while engaging a customer over- the-phone
• Proficient in customer services software and tech applications such as Microsoft Office/Teams, SABA, and Ultipro
• Ability to handle high-volume inquiries in a fast-paced environment
• Open-minded and adaptable with willingness to embrace learning new skills and change
• Demonstrate a passion for excellence with respect to treating and caring for customers
• Strong decision making and analytical abilities
• Ability to troubleshoot customer issues over the telephone
• Strong detail orientation and communication/listening skills
• Willingness to work a flexible schedule
• Willingness to accept constructive feedback and turn into actions
• Highly developed sense of urgency and commitment to customer satisfaction
• Bilingual English and Spanish is not required, but is highly preferred
• Ability to work independently and as part of a team
• High School diploma, GED, or equivalent required

GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.