We are hiring a full time Desktop Support Engineer to join our team!  (Remote)

Overview 
GreenSky is a leading company in the consumer finance marketplace specializing in Home Improvement, Retail and Health Care Credit. 

Since 2006, our company’s people, process and technology solutions have played a critical role in transforming business and consumer credit, enabling more affordable and pervasive access to financing. We have built relationships with dealers, retailers, and merchants in all fifty states by providing their customers loans through our bank partnerships. We service our bank partners: portfolios through an exceptional loan servicing organization, which is SSAE 16 Type II compliant. Our corporate headquarters is in Atlanta, Georgia with Alpharetta as the working office. 

GreenSky is seeking a Desktop Support Engineer to address IT-related support requests by providing diagnosis and issue resolution. The analyst will work independently to ensure end-users receive prompt, courteous and knowledgeable assistance. 

Duties & Responsibilities 

• Must be able to work from home and office a minimum of 32 hours a week. The primary office is Alpharetta but must be able to travel to all offices. (Offices located in Alpharetta and Glenridge Connector.) 
• Troubleshoot issues with operating systems, applications, hardware, and networking. 
• Install and update software on desktops, laptops, mobile devices, and peripherals. 
• Resolve technical issues within established SLAs. 
• Log and track inquiries using a ticketing system while maintaining history records. 
• Document and maintain workflows utilized in successful issue resolution. 
• Make recommendations to improve help desk processes. 
• Work with Service Desk team across multiple sites, providing an elevated level of quality. 
• Update logistics and inventory management system. 

Requirements and Qualifications: 

• Degree in computer science or related field preferred.
• Minimum 3 years’ experience. 
• Basic knowledge of Intune and Autopilot. 
• Working knowledge of Active Directory and user account configuration.  
• Certification (CompTIA, Microsoft, etc.) a plus. 
• Mac OS experience a plus. 
• Exceptional knowledge of Windows 11 operating system. 
• Basic knowledge of Microsoft Office Suite, Office 365. 
• Basic knowledge of network fundamentals. 
• Ability to resolve complex Hardware and software issues. 
• Previous experience in a customer service-related field. 

Other Requirements: 

• Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. 
  • Able to stand up to one hour consecutively. 
  • Constantly able to bend over, reach and install computers, monitors, and accessories. 
  • Frequently lift and carry miscellaneous computer equipment; up to twenty pounds. 
  • Must have reliable transportation to move between office locations that are not within walking distance. 
  • Excellent customer service skills, including written and verbal communication. 

At GreenSky, we promote an environment that thrives on innovation.  To deliver effective solutions that meet customer challenges, GreenSky employs an open, standards-based approach to business and values creative, service-oriented innovation.