We are hiring a full time Workforce Analyst to join our Workforce Management Team! This is a remote position reporting to the Vice President of Workforce Management.
Great perks - Benefits start on day one! Competitive pay!
This is a remote position (candidate must live within 200 miles of Kentucky, Georgia or Arizona for consideration)
GreenSky, Inc. (NASDAQ: GSKY), headquartered in Atlanta, is a leading technology company Powering Commerce at the Point of Sale® for a growing ecosystem of merchants, consumers, and banks. Our highly scalable, proprietary, and patented technology platform enables merchants to offer frictionless promotional payment options to consumers, driving increased sales volume and accelerated cash flow. Banks leverage our technology to provide loans to super-prime and prime consumers nationwide. We currently service a $9.5 billion loan portfolio, and since our inception, over 3.5 million consumers have financed over $26 billion of commerce using our paperless, real time "apply and buy" technology.
Primary responsibilities for this role will support GreenSky strategy by analyzing and improving contact center performance. The incumbent will source and mine data for analysis and reporting fulfilling on the strategic vision of continuous improvement and real-time scorecards. Incumbent will work closely with key leaders across all operational business units to support their objectives, identify improvement opportunities, and improve KPI performance.
Duties & Responsibilities:
Required Skills & Qualifications:
Education & Experience
GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.