Position: Policy & Procedure Writer
Department: Business Risk Office
Reports to: Technical Writing Manager
We are expanding our team and looking for strong writers who can also edit and proofread. You must:
As part of the technical writing team, you will be responsible for writing, editing, and maintaining policies and procedures for all areas of Operations, e.g., Collections, Customer Service, and Fraud Operations. You will work with business partners to write new documentation, perform periodic content reviews of existing documentation to ensure relevancy and accuracy, and secure appropriate approvals prior to publishing to internal repository for distribution to appropriate audiences.
In addition to writing and maintaining all Operations policies and procedures, this team is responsible for various parts of customer-facing communications, i.e., preparing materials for the weekly committee meetings and managing the inventory and repository for all customer-facing communications.
Required Qualifications and Skills:
To be considered for this position, submit a resume and cover letter as one file.
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