GreenSky Administrative Services LLC

Client Growth Manager 1

Job Location(s) US-Atlanta
Posted Date 5 months ago(3/18/2022 9:17 AM)
Job ID
2022-4825
# of Openings
2
Category
Sales

Overview

GreenSky has developed a highly scalable loan origination and servicing platform and unique loan origination tools to deliver a differentiated level of service to its multiple stakeholders, including bank partners, merchant and retailer channel partners, consumers and borrowers.  Leveraging proprietary mobile technology, the Company is currently experiencing exceptional growth in both accounts and profitability.

 

Our corporate headquarters is located in Atlanta, Georgia

 

Position:  Client Growth Manager

 

Role Summary:

GreenSky is seeking a Client Growth Manager to actively manage and drive growth, profitability and satisfaction within a defined portfolio of up to 400 accounts in key industry verticals such as Home Improvement, Furniture, etc. These relationships will be with Dealers, Merchants and/or Retailers who offer GreenSky consumer financing to their customers. Once the sales person delivers an approved application (contract), it is the CGM’s responsibility to train and enroll, as well as build a trusting relationship from the start. The CGM will utilize many tools to contact and ensure program activation, and reinforce how GreenSky financing can increase their sales and delight their customers. For key sponsor relationships (large organization or industry association endorses GreenSky as their preferred financing partner), we may require the CGM to proactively call a pre-qualified list to secure the application directly.

We are looking for an individual who has a strong customer focus, an ability to be consultative and an orientation toward driving results. Based on daily interaction CGMs will identify opportunities for continuous improvement within the company.  This individual will be a part of an industry vertical team (as outlined above) and will work very closely with the sales team to support the transition, training and implementation for every new relationship, with the responsibility to nurture and grow the business following the sale. The ideal candidate will have existing relationship management experience, perhaps with some sales experience, especially within the key industry verticals.

Duties & Responsibilities

  • Maintain proactive relationship and growth strategies within a designated client portfolio
  • Conduct and lead training and enrollment activities to ensure readiness to use GreenSky
  • Engage with every client at least once per month to ensure ‘top of mind’ and awareness
  • Develop a strong understanding of the key vertical(s) and knowledge of the client' industry
  • Utilize all tools provided (tel., email, merchant portal, etc.) for frequent connection and support
  • Support the sales team ensure smooth transition from sales person
  • As needed, conduct outbound calls to a pre-qualified list to secure key client applications
  • Manage your activity and processes within Salesforce.com

Required Skills/Qualifications

Location: Atlanta or Charlotte, NC (Remote until January) 


Organizational:  This position reports to the Manager of Client Growth


Required Skills & Qualifications:

  • BA/BS degree or similar; good grasp of figures and/or financing terms
  • 3-5+ years relationship management experience; preferably within financing or payments space
  • Proven track record of success and ability to detail your success
  • Strong disposition to deliver a professional, positive image over the phone
  • Ability to consult, question and diagnose a client’s issue and follow through to resolution
  • Experience in Salesforce.com. Experience in Construction or Finance a plus.

 

GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

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