GreenSky Administrative Services LLC

Customer Service Representative

Job Location(s) US-AZ-Phoenix
Posted Date 2 weeks ago(1/13/2022 11:18 AM)
Job ID
2022-4763
# of Openings
25
Category
Customer Service

Overview

We are hiring 20 REMOTE full-time Customer Service Representatives to join our team!

 

GREAT PERKS: Benefits effective day one. Personal Days offered DAY ONE!! Monthly incentives. Wellness $$$$$ and more!!

 

GreenSky is one of the fastest growing Financial Technology companies in America. We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace. We have a great team, are growing quickly, and are backed by some of the leading investors in the world. Our corporate headquarters is located in the financial technology hub of Atlanta, GA.

 

Location: Work From Home (Must live within 200 miles of Atlanta, GA, Phoenix, AZ or Crestview Hills, KY to be considered)

 

Organization: This position is a member of the Customer Service Operations team and reports to the Front Line Manager, Customer Service.

 

Shifts: Shifts are primarily 9 hours with a 1 hour unpaid lunch, with a start time from 8:00am - 12:00pm. Most agents are required to work at least 1 weekend day per week. The call center is open 363 days/year, we are closed on Thanksgiving and Christmas.

Duties & Responsibilities

Duties & Responsibilities:

  • Professionally handle incoming calls, voice mails and emails to ensure that customer, merchant and sponsor issues are resolved both promptly and accurately with the highest possible degree of respect and urgency.
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs, education the customer where applicable to prevent the need for future contacts and document the interaction through contact tracking.
  • When necessary, appropriately escalate caller issues to the proper team or front line manager.
  • Perform administrative duties on occasion.

Required Skills/Qualifications

Required Skills & Qualifications:

  • 1+ years of experience in a call center or help desk capacity required
  • Proficient in the basic use of PCs including Microsoft Window, Internet Explorer and Microsoft Word
  • Demonstrate a passion for excellence with respect to treating and caring for customers
  • Strong decision making and analytical abilities
  • Ability to troubleshoot customer issues over the telephone
  • Strong detail orientation and communication/listening skills
  • Willingness to work a flexible schedule
  • Willingness to accept constructive feedback
  • Highly developed sense of urgency and commitment to customer satisfaction
  • Bilingual English and Spanish is required
  • Must be a team player.

 

GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

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