GreenSky Administrative Services LLC

Senior Manager, Operations Analytics

Job Location(s) US-GA-Atlanta
Posted Date 2 months ago(12/8/2021 3:42 PM)
Job ID
2021-4736
# of Openings
1
Category
Operations

Overview

We are hiring a full-time Senior Manager, Operations Analytics to join our Digital Servicing Team! 

 

Huge perks - Benefits and Personal Days offered DAY ONE!! Competitive Pay, Annual Bonus, Wellness $$$$$ and More!!

 

Location:  Remote until January 2022, then may be required to work from our Glenridge office 1-2 days/week.

 

GreenSky is one of the fastest growing Financial Technology companies in America. We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace. We have a great team, are growing quickly, and are backed by some of the leading investors in the world. Our corporate headquarters is in the financial technology hub of Atlanta, GA.

 

As the Senior Manager, Operations Analytics, you will:

  • Serve as a primary lead for measuring and enhancing key customer journey moments/touchpoints – activation, loan payoff, etc. 
  • Run campaigns to promote digital adoption in GreenSky like paperless, enabling automatic payments
  • Build targeted insights to inform the design and development of new customer experience improvements working in tandem with operational leaders
  • Solve critical business and operations problems based on data and analytics in a fast-paced, entrepreneurial, and dynamic environment including development of the implementation roadmap, tracking progress, and quickly pivoting based on informed recommendations/feedback

Duties & Responsibilities

Responsibilities:

  • The ideal candidate will have at least 8-10 years of work experience and strong quantitative, analytical, and statistical skills.
  • Provide valuable insights using data-driven analytics to help identify and resolve issues relating to all areas of the business and operations
  • Autonomously frame up and solve problems in white space to address underlying risks to the business as well as coordinate with various teams to drive towards execution
  • Work with cross-functional teams to achieve desired corporate/departmental/team goals, building consensus, agreement, and a common vision for the future
  • Analyze operations key performance indicators, including Customer data and make recommendations to improve operational efficiency and customer experience
  • Partner with stakeholders to articulate value of analysis and recommendations.

Required Skills/Qualifications

Required:

  • Bachelor’s Degree in a technical major (Engineering, Math, Business) AND 5-7 years of work experience as an analyst OR Master’s degree in quantitative field
  • Extremely proficient Microsoft Excel skills
  • 7+ years of experience an analytics role
  • 2+ years in Operations analytics, strategy, or business analytics
  • Strong SQL skills
  • Strong R or Python skills
  • Proficient in MS Office products, particularly Excel
  • Flexibility and ability to thrive in a rapidly-changing, fast-paced environment
  • Excellent written, verbal, and presentation skills
  • Demonstrated ability to think creatively and critically
  • Strong analytical, problem-solving, process mindset and decision-making skills
  • Persistent, confident, and inquisitive personality
  • Skilled communicator with ability to influence others
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrate a passion for excellence with respect to treating and caring for customers

 

Desired but not required:

  • Experience in banking and financial services
  • Experience with AWS analytics tools, SQL, Snowflake and Google Analytics
  • Data sciences background
  • Knowledge of GreenSky’s products or any instalment loan products
  • Previous Call Center analysis experience
  • Process Transformation/ improvement experience

 

GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

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