GreenSky Administrative Services LLC

Program Manager, Process Controls

Job Location(s) US-GA-Atlanta
Posted Date 2 weeks ago(11/23/2021 12:33 PM)
Job ID
# of Openings


GreenSky is one of the fastest growing Financial Technology companies in America. We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace.  Greensky has developed a highly scalable loan origination and servicing platform and unique loan origination tools to deliver a differentiated level of service to its multiple stakeholders, including bank partners, merchant and retailer channel partners, consumers and borrowers.  Leveraging proprietary mobile technology, the Company is currently experiencing exceptional growth in both accounts and profitability.  We have a great team, are growing quickly, and are backed by some of the leading investors in the world. Our corporate headquarters is in the expanding Fintech hub of Atlanta, GA.


Work location:  2 days in the office (Glenridge).  3 days remote.


Position:   Process Controls Program Manager


Organizational:  This position is a member of the Management Controls Program within the Business Transformation team and reports to the Vice President of Business Transformation.


Job Summary:   The Process Controls Program Manager is responsible for the strategic process improvements, risk management strategy and execution for operations and enterprise-wide controls.  The Manager will also oversee the execution of Compliance Audits to ensure compliance with regulatory requirements. This position works closely with operations, business transformation, information technology and other business units to ensure the MCP team develops quality assurance processes that sufficiently identifies and mitigates operational risk. 


Duties & Responsibilities

Required Duties & Responsibilities:

  • Bachelor's degree in accounting, finance or a related field or comparable work experience required.
  • 7+ years of combined experience in process improvements, and sophisticated operational and/or financial audit techniques.
  • 5+ years managing and leading teams.
  • Improve processes and re-engineer the planning, development, and execution of the operations and enterprise management controls program.
  • Assist in strategic planning and maintain the internal monitoring controls, descriptions and documentation surrounding the management control audit program as part of the company’s risk management strategy.
  • Oversee & report on the management controls program periodic tests of operating effectiveness and efficiency of defined controls. Implement corrective actions with business team leaders.
  • Prepare weekly, monthly, and quarterly internal and bank partner reports containing review findings, error rate percentage, risk ratings, updates, management responses, corrective action, and remediation status to be distributed to the executives and bank partners.
  • Provide monthly business review effectiveness metrics.
  • Recommend strategic revisions and/or additions to policies and procedures to improve operations as well as the monitoring controls.
  • Collaborate effectively across multiple departments and business units to maximize organizational awareness, adherence, understanding and support for process and testing requirements.
  • Be recognized as a leader, management consultant and internal controls expert: develop and maintain collaborative working relationships with operations’ and information systems’ management, learning and understanding the business to better provide value-added services, help management achieve objectives, and enhance customer satisfaction.
  • Support internal controls strategic initiatives and contribute by participating in a lead role.
  • Provide organized and clear/concise documented work papers, to achieve departmental goals and objectives.
  • Provide oversight and direction to the employees on the management controls program team in accordance with the organization's policies and procedures.

Required Skills/Qualifications


Preferred Skills:

  • PC proficient in MS Word and Excel is required
  • Strong project management and organization skills
  • Communication skills, verbal and written, capable of expressing complex issues to a broad and senior audience
  • Demonstrate critical thinking, process optimization and analytical skills
  • Self-starter who can demonstrate the ability to work independently, manage multiple tasks, work with minimal supervision all while contributing to the success of the team
  • Ability to work in close partnership with others in Operations, Compliance, Legal and Audit as a team player, as well as business and corporate counterparts
  • Policy and/or procedure writing experience


GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.


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