GreenSky Administrative Services LLC

Digital Servicing Agent

Job Location(s) US-GA-Atlanta
Posted Date 1 week ago(10/13/2021 5:43 PM)
Job ID
2021-4699
# of Openings
1
Category
Operations

Overview

We are hiring a full-time Digital Servicing Agent to join our Business Transformation Team!  

Amazing perks!  Benefits from day one, monthly incentive plans and competitive pay!  This is a remote position with significant room for growth!  

 

GreenSky is one of the fastest growing Financial Technology companies in America. We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace.  Greensky has developed a highly scalable loan origination and servicing platform and unique loan origination tools to deliver a differentiated level of service to its multiple stakeholders, including bank partners, merchant and retailer channel partners, consumers, and borrowers.  Leveraging proprietary mobile technology, the Company is currently experiencing exceptional growth in both accounts and profitability.  We have a great team, are growing quickly, and are backed by some of the leading investors in the world.  Our corporate headquarters is in the expanding Fintech hub of Atlanta, GA.

Job Overview:

Digital Servicing (DS) is an expanding department in the process of becoming the complete digital operations hub for GreenSky. DS sits within the Business Transformation department, not Customer Service, for this very reason. DS Agents have the rare opportunity to learn almost all aspects of GreenSky’s proprietary point of sale financing platform, including loan terms, account setup/activity, transaction analysis, and much more. DS Agents will use this knowledge to solve customer issues and fully answer any inquiries. The successful Agent will develop mastery of GreenSky’s platform, utilize excellent communication skills and emotional intelligence with customers, and organize their case load efficiently to meet quotas (we do not micromanage).

Location:  Remote (Must live within 200 miles from Crestview Hills, KY or Atlanta, GA)

Shift varies: 8am-5pm, 9am-6pm or 10am-7pm

 

Duties & Responsibilities

Responsibilities and Duties:

  • Digitally respond to customer inquiries via email, web, and chat with outstanding quality of service.
  • Provide requested documents and resolve issues independently or with the help of other departments.
  • Correctly document case history, notes, status, and origin within GreenSky’s case management systems (Salesforce, FastTrack).
  • Work with the Team Lead and Front-Line Manager to prevent escalations.
  • Meet daily production goals and contribute to overall team success.

Required Skills/Qualifications

Qualifications/Skills:

  • Bachelor’s Degree from an accredited institution.
  • 1 – 2 years of customer-servicing experience, preferably using digital channels.
  • Problem solving ability and excellent written communication skills (grammar and spelling).
  • Microsoft Office (Outlook, Excel, Word, PowerPoint), Salesforce (desired). Must be digitally savvy.
  • High emotional intelligence, customer empathy, ability to work within a digital team.

GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant based on age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed