We are hiring a Full-time Customer Solutions Advocate to join our Risk Operations Team! Great perks! Benefits start on day one! Competitive pay and monthly incentive bonus!
This is a remote position (candidate must live within 200 miles of Crestview Hills, KY or Atlanta, GA)
GreenSky is one of the fastest growing Financial Technology companies in America. We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace. We have a great team, are growing quickly, and are backed by some of the leading investors in the world. Our corporate headquarters is located in the financial technology hub of Atlanta, GA.
The ideal candidate will have a minimum 2+ years of experience with consumer complaints. Bankcard complaints experience is strongly preferred. Possessing a practical understanding of compliance rules and regulations is essential. In this role, this individual will be responsible to thoroughly investigate customer concerns and the resolution thereof, including root cause analyses and facilitate and implement appropriate action plans. Candidates must be able to communicate with management, agents, sales personnel, and merchants in a clear, calm, and effective manner to ensure company learning and improvement can be managed through such communication.
Shifts: Shifts available between 9:00am - 7:00pm (EST), Monday - Friday
Duties & Responsibilities:
Required Skills & Qualifications:
Desired but not required Qualifications
GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
At GreenSky, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, GreenSky employs an open, standards-based approach to business and service-oriented innovation.