GreenSky Administrative Services LLC

Trainer - Learning & Development

Job Location(s) US-GA-Atlanta
Posted Date 3 weeks ago(9/30/2021 11:52 AM)
Job ID
2021-4690
# of Openings
1
Category
Learning and Development

Overview

Headquartered in Atlanta, GreenSky is among the top 3 most valuable U.S. financial technology companies established since 2000, and our $1.0 Billion Initial Public Offering marked the largest U.S. Technology IPO of 2018. Our mission is simple. We power commerce. Our highly scalable, proprietary technology platform enables over 12,000 merchants to offer frictionless promotional payment options to consumers at the point-of-sale, driving increased sales volume and accelerated cash flow. Our bank partners leverage GreenSky’s technology to provide loans to super-prime and prime consumers nationwide. Since our inception, over 1.7 million consumers have financed over $12 billion of commerce using our paperless, real time “apply and buy” technology. For more information, please visit https://www.greensky.com.

 

Looking for great talent to help us continue our rapid growth!

 

Position:    Trainer, Learning & Development

 

Location:   Atlanta, GA

 

Travel:    Some travel between the Atlanta, GA and Crestview Hills, KY offices

 

Organizational:  This position is a member of the Operations organization and reports to the VP of Learning & Development.

 

Overview:   

This position is responsible for preparing, facilitating, monitoring, evaluating and documenting training activities for the organization. The Trainer ensures training aids/manuals/handbooks are maintained and functional, conducts new hire and continuing education training, and coordinates logistics and record-keeping of training activities.

Duties & Responsibilities

  • Overall responsibilities of this position are comprised of two primary areas including: learning and resource development, classroom or blended delivery for Operations.
  • Develops advanced level knowledge in all organizational processes, applications, customers and business units.
  • Delivers learning sessions to support business needs at an exceptional level using established delivery standards. Sessions may take the form of classroom delivery, blended learning delivery and support, one-on-one coaching, performance improvement analysis, group practice sessions, and pilot workshops.
  • Training may involve virtual training, on-the-job coaching and using software tools such as Articulate, Adobe Creative Suite, MS PowerPoint and BlueJeans.
  • Coordinates projects, updates Learning Management System, and acts as a liaison between the Department and end-users.
  • Serves as a resource to all Operations staff, identifying opportunities for improved services.
  • Provides technical and procedural support to business and technical project teams.
  • Maintains knowledge of current technologies and any new project developments.
  • Develops training aids such as, but not limited to tasks guides and scripts, technical guides and job aids.
  • Applies assessment tools to measure training effectiveness and outcomes.
  • Administers and updates internal training department systems which may include course cataloging and record-keeping, scheduling, marketing, and other administrative tasks associated with the role.
  • Works on the operations-wide training system processes.
  • Perform other functions as necessary or as assigned.

Required Skills/Qualifications

  • Bachelor’s degree from an accredited university in a related field. Training experience is required.
  • Minimum 5 years of experience in delivering learning and development programs.
  • Experience partnering with internal stakeholders and subject matter experts (SMEs) to coordinate and implement comprehensive training programs and materials.
  • Experience facilitating multi-day, live training sessions to employees at all levels of the organization.
  • Demonstrate excellent project management skills; ability to approach training initiatives with creativity and flexibility; ability to implement innovative solutions.
  • Ideal candidate will demonstrate strategic and analytical thinking skills.
  • Knowledge and application of English grammar with composition, editing, and proofreading skills.
  • Excellent public speaking and presentation skills required.
  • Knowledge of training methodologies and best practices.
  • Knowledge of learning management systems.
  • Knowledge of competency assessments.
  • Skilled in preparing visually interesting and creative training materials.
  • Skilled in group facilitation, meeting facilitation and group presentation.
  • Takes initiative: ability to work independently and without supervision.
  • Ability to apply principals of needs assessment techniques.
  • Ability to approach training initiatives with the proper level of learning analysis to discern gaps, tasks, skills and assessment with the appropriate modality.
  • Financial services experience is preferred.
  • Must exhibit a contagious level of enthusiasm and adaptability regarding learning and development.
  • Proficient Microsoft Office skills including Word, Excel, and PowerPoint
  • Bilingual a plus

 

At GreenSky, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, GreenSky employs an open, standards-based approach to business and service oriented innovation. 

 

 

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