GreenSky Administrative Services LLC

Senior Manager, Operations Analytics

Job Location(s) US-GA-Atlanta
Posted Date 3 weeks ago(11/9/2020 3:56 PM)
Job ID
# of Openings


GreenSky is one of the fastest growing Financial Technology companies in America.  We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace.  We have a great team, are growing quickly, and are backed by some of the leading investors in the world.  


Our corporate headquarters is located in the financial technology hub of Atlanta, GA.


Looking for great talent to help us continue our rapid growth!


The ideal candidate will have at least 8-10 years of work experience and strong quantitative, analytical, and statistical skills.

Duties & Responsibilities

  • Provide valuable insights using data-driven analytics to help identify and resolve issues relating to all areas of the business and operations
  • Autonomously frame up and solve problems in white space to address underlying risks to the business as well as coordinate with various teams to drive towards execution
  • Work with cross-functional teams to achieve desired corporate/departmental/team goals, building consensus, agreement, and a common vision for the future
  • Analyze operations key performance indicators, including Customer data and make recommendations to improve operational efficiency and customer experience
  • Partner with stakeholders to articulate value of analysis and recommendations
  • Lead junior analysts in projects, if required

Location:  Atlanta, Georgia


Travel:  Some travel may be required (5%).


Organizational:  This position is a member of the Business Transformation team and reports to VP, Operations – Process & CX Team.

Required Skills/Qualifications

  • Bachelor’s Degree in a technical major (Engineering, Math, Business) AND 5-7 years of work experience as an analyst OR Master’s degree in quantitative field
  • Extremely proficient Microsoft Excel skills
  • 7+ years of experience an analytics role
  • 2+ years in Operations analytics, strategy, or business analytics
  • Strong SQL skills
  • Strong R or Python skills
  • Proficient in MS Office products, particularly Excel
  • Flexibility and ability to thrive in a rapidly-changing, fast-paced environment
  • Excellent written, verbal, and presentation skills
  • Demonstrated ability to think creatively and critically
  • Strong analytical, problem-solving, process mindset and decision-making skills
  • Persistent, confident, and inquisitive personality
  • Skilled communicator with ability to influence others
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrate a passion for excellence with respect to treating and caring for customers


Desired but not required Qualifications:

  • Experience with AWS analytics tools
  • Data sciences background
  • Knowledge of GreenSky’s products or any instalment loan products
  • Previous Call Center analysis experience
  • Process Transformation/ improvement experience


GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.



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