Position: Workforce Manager - Collections
The Workforce Manager – Collections is responsible for the oversight and daily operations of the Collections Department dialer, agent scheduling, and the dialer staff. This position’s primary responsibility is to ensure departmental effectiveness by contributing to the development and implementation of dialing strategies, training and developing the dialer analysts while adhering to all applicable laws, company policies and best practices.
Location: Atlanta, Georgia or Crestview Hills, Kentucky
Travel: Minimal travel if any is required.
Shift: Mon-Fri 8:00am - 5:00pm with occasional Saturdays (1 or 2 times per quarter)
Organizational: This position is a member of the Workforce team and will report to the Sr. Director of Workforce Management.
Work Ethic and Communication
Education & Experience
Desired Skills & Qualifications
GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.