GreenSky Administrative Services LLC

Merchant Risk Analyst

Job Location(s) US-GA-Atlanta
Posted Date 1 month ago(10/21/2020 12:14 PM)
Job ID
# of Openings
Risk Management


Position: Merchant Risk Analyst

Location: Atlanta, Georgia

Organizational: This position is a member of the Merchant Management team and will report to the Director, Merchant Risk.

Duties & Responsibilities

  • Perform daily investigations on merchants that use the GreenSky lending program
  • Analyze merchant activities to identify risks and make risk mitigation recommendations based on complaints, credit quality, reputational risk, and credit reports
  • Analyze tax returns and other financial statements in order to assess merchant solvency
  • Conduct internal and external complaint analysis to determine severity and trends (e.g. BBB, Yelp, CFPB)
  • Delivers investigation results and adverse actions to merchants that are non-compliant
  • Provide excellent customer service within established Service Level Agreements (SLA)

Shifts: Shifts vary, and cover hours from 9:00 AM – 6:00 PM, 5 shifts per week, Monday - Friday. Shifts are primarily 9 hours with a 1-hour unpaid lunch. Analysts may on occasion be required to work on a weekend.

Organizational: This position is a member of the Merchant Management team and will report to the Director, Merchant Risk.

Required Skills/Qualifications

  • Strong verbal and written communication skills and ability to communicate across various lines of business
  • Self-starter who can work independently, demonstrate effective time management and organizational skills, and possess the ability to handle multiple tasks simultaneously
  • Demonstrate sound judgment, critical thinking and analytical skills. Ability to understand risk implications of financial products
  • Ability to identify issues, problem solve, and execute remediation/solution without errors
  • Experience with financial measurements and metrics (basic math skills)
  • Proficient with Microsoft products, particularly Excel, Pivot Tables, VLookup


Desired but not required Qualifications:

  • Bachelor’s degree in a relevant field such as Finance, Accounting, Business, or equivalent combination of education and work experience
  • Educational and/or professional background in Fraud Risk/Investigation/Commercial Underwriting experience
  • Familiarity with consumer and commercial lending products and practices
  • Healthcare experience in billing or collections



GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.



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