Greensky seeks to recruit a Contact Center Technology Manager who will report to the VP of Contact Center Technology. He or she will hold responsibility for all operational aspects of running our telephony and contact center technology platforms as well as being the main point of contact for the Operations team regarding work intake, new features and ongoing operational improvement as it relates to IVR and call routing. This includes enterprise-wide contact center technology, telephony and network engineering & infrastructure, 3rd party relationships with key suppliers. The Telecom Operations Manager will ensure that all aspects of GreenSky’s omni channel contact center technology and enterprise telephony activities are planned and executed with modern architecture and operating methodologies that enable high availability, stability, security, speed and scalability. The ideal candidate must have a proven track record of leading teams and managing business critical, customer facing telephony platforms to support Business operations and strategy, delivering measurable results, improving operational stability and performance of telephony systems and creating a high-performing team and culture. The candidate will also have hands-on configuration and deployment experience with Contact Center telephony solutions, allowing him/her to provide guidance to GreenSky’s engineers around implementation best practices.
CRITICAL LEADERSHIP CAPABILITIES:
Collaborating and Influencing
GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.