GreenSky Administrative Services LLC

Customer Service Representative

Job Location(s) US-KY-Crestview Hills
Posted Date 1 month ago(9/22/2020 4:55 PM)
Job ID
2020-4392
# of Openings
15
Category
Customer Service

Overview

GreenSky is one of the fastest growing Financial Technology companies in America.  We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace.  We have a great team, are growing quickly, and are backed by some of the leading investors in the world.  

 

Our corporate headquarters is located in the financial technology hub of Atlanta, GA.

 

Looking for great talent to help us continue our rapid growth!

 

Position:  Customer Service Representative.  This position will include virtual training, initially this position will be work-from home until further notice due to Covid 19. Candidates must have high speed internet and reliable Wi-Fi, and high technical aptitude –

 

Location:  Crestview Hill, KY 

 

Organization:  This position is a member of the Customer Service Operations team and reports to the Front Line Manager, Customer Service.

 

Shifts are available from 11am to 11pm. You will be required to work Saturday or Sunday of each week, and Monday of each week.  You will receive one other day off during the week. Shifts are primarily 9 hours in length with a 1 hour unpaid lunch. The call center is open 363 days/year, we are closed on Thanksgiving and Christmas.

Duties & Responsibilities

Duties & Responsibilities:

  • Professionally handle incoming calls, voice mails and emails to ensure that customer, merchant and sponsor issues are resolved both promptly and accurately with the highest possible degree of respect and urgency.
  • Thoroughly and efficiently gather customer information, assess and fulfill customer needs, education the customer where applicable to prevent the need for future contacts and document the interaction through contact tracking.
  • When necessary, appropriately escalate caller issues to the proper team or front line manager.
  • Perform administrative duties on occasion.

Required Skills/Qualifications

Required Skills & Qualifications:

 

 

  •  1+ years of experience in a customer service environment or customer service facing role.
  • Proficient in the basic use of PCs including Microsoft Window, Internet Explorer and Microsoft Word
  • Must be able to complete virtual training. 
  • Initially the position is work from home due to the Covid-19, then it will move back to in-office.
  • Must have high speed internet and reliable wi-fi, and high technical aptitude
  • Demonstrate a passion for excellence with respect to treating and caring for customers
  • Strong decision making and analytical abilities
  • Ability to troubleshoot customer issues over the telephone
  • Strong detail orientation and communication/listening skills
  • Willingness to work a flexible schedule
  • Willingness to accept constructive feedback
  • Highly developed sense of urgency and commitment to customer satisfaction
  • Bilingual English and Spanish is not required, but is highly preferred
  • Must be a team player.

 

Benefits And Perks

Beyond a stellar work environment, friendly people, and inspiring work, we have some great benefits and perks:

  • Excellent medical, dental and vision coverage for you and your family that’s effective 1st day of hire, along with other benefit plans including 401(k) match
  • Personal days effective 1st day of hire
  • Career & Personal Development Program – multi-platform
  • Regular social events
  • We are a merit-based company - many opportunities to learn, excel and grow your career

 

GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

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