GreenSky Administrative Services LLC

  • Customer Service Manager (Bilingual)

    Job Location(s) US-KY-Crestview Hills
    Posted Date 3 weeks ago(1/10/2020 10:42 AM)
    Job ID
    # of Openings
    Customer Service
  • Overview

    Headquartered in Atlanta, GreenSky is among the top 3 most valuable U.S. financial technology companies established since 2000, and our $1.0 billion Initial Public Offering marked the largest U.S. Technology IPO of 2018. Our mission is simple. We power commerce. Our highly scalable, proprietary technology platform enables over 12,000 merchants to offer frictionless promotional payment options to consumers at the point-of-sale, driving increased sales volume and accelerated cash flow. Our bank partners leverage GreenSky’s technology to provide loans to super-prime and prime consumers nationwide. Since our inception, over 1.7 million consumers have financed over $12 billion of commerce using our paperless, real time “apply and buy” technology. For more information, please visit


    Looking for great talent to help us continue our rapid growth!


    Position: Bilingual (Spanish) Customer Service Front Line Manager – Crestview Hills, Kentucky


    Role Summary:


    As a Front Line Manager at GreenSky, you will lead a team of Customer Service Representatives who are an integral part of GreenSky’s operations team. Creating excitement and maintaining high levels of morale through change are essential for leaders within GreenSky. Front Line Managers develop and motivate an internal team of associates and strive to exceed GreenSky’s standards of customer service. This particular Front Line Manager is responsible for the Patient Solutions & Specialty (PSS) team. In addition to supporting Greensky customers, the PSS team directly supports Greensky Patient Solutions Providers and Specialty Retail Merchants. Additionally, the Front Line Manager in this role must be able to effectively communicate with Senior Leadership in Sales and Operations.


    Duties & Responsibilities

    Duties & Responsibilities:


    • Manage and direct the daily activities of call center agents/customer service reps
    • Mentor Customer Service Representatives (CSRs) including regular call reviews followed by feedback and coaching sessions
    • Work with the Quality Assurance (QA) team to calibrate exceptional quality expectations and reinforce training to apply and reinforce various skills and tools
    • Work as an information source to answer operator questions, assign tasks, follow up and providing direction as needed
    • Accountable for achieving business goals for your team of associates
    • Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics
    • Deliver and maintain performance reviews and continuous monitoring of KPI’s for your team
    • Execute management of projects assigned to unit
    • Identify solutions, successes and opportunities to evolve the customer and CSR experience.


    Location: Crestview Hills, Kentucky. Minimum travel required.


    Organization: This position is a member of the Operations Department and reports to the Department Operations Manager

    Required Skills/Qualifications

    Required Skills & Qualifications:


    • 3-5 Years of call center management experience required
    • Bachelor’s degree preferred
    • Excellent time management
    • Knowledge of Microsoft Applications
    • Demonstrate a passion for excellence with respect to treating and caring for customers
    • Strong decision making and analytical abilities
    • Ability to troubleshoot customer issues over the phone
    • Strong detail orientation and communication/listening skills
    • Willingness to work a flexible schedule
    • Highly developed sense of integrity and commitment to customer satisfaction
    • Team player



    GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.


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