GreenSky Administrative Services LLC

  • Team Leader - Customer Fulfillment and Credit Operations

    Job Location(s) US-GA-Atlanta
    Posted Date 4 weeks ago(1/3/2020 3:37 PM)
    Job ID
    2020-4168
    # of Openings
    1
    Category
    Administrative
  • Duties & Responsibilities

    • Train new team members for both Customer Fulfillment and Credit Operations.
    • Audit daily work of Fulfillment reps and Credit ops, reviewing for any errors or improvements in processes the team can follow. 
    • Audit all new rollouts for new processes, to make sure processes are understood by all agents.
    • Assist with escalations from various internal and external clients including the Credit Team, CST and Call Center representatives to facilitate various account management tasks.
    • Assist with Salesforce queues and Credit applications as needed
    • Adhere to established policies, procedures and legal requirements.
    • Assist with completing job aids, and write/update processes as needed
    • Assist with any daily, weekly or monthly reporting as needed
    • Communicate sensitive issues and recommend change to senior personnel and management
    • Work on special projects as assigned. 

    Shifts:  Monday – Friday 8:00 a.m. to 5:00 p.m.

     

    Location:  Atlanta, Georgia.

     

    Organizational:  This position is a member of the Operations Team and reports to the Back Office Front Line Manager.

    Required Skills/Qualifications

    • HS diploma/GED, preferred College graduate
    • Moderate Microsoft Excel, Word and Powerpoint skills
    • 1-3 years business experience
    • Highly developed sense of integrity and commitment to customer satisfaction.
    • Demonstrate a passion for excellence with respect to treating and caring for customers.
    • Strong technical acumen.
    • Strong analytical skills and attention to detail.
    • Strong decision making and analytical abilities.
    • Ability to troubleshoot.
    • Strong detail orientation and communication/listening skills.
    • Team player.

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