GreenSky is one of the fastest growing Financial Technology companies in America. We make it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, GreenSky is quickly changing the consumer credit marketplace. We have a great team, are growing quickly, and are backed by some of the leading investors in the world.
Our corporate headquarters is located in the financial technology hub of Atlanta, GA.
Looking for great talent to help us continue our rapid growth!
Position: Real Time Analyst (Atlanta or Crestview Hills)
Overview: The RT Analyst partners with the management team to meet and exceed service levels and response time objectives. The RT Analyst will be responsible for supporting the Atlanta and NOKY Customer Service Call Centers, work in conjunction with the company’s partnered WFM & Operations management team, which will develop accurate call volume and workload forecasts, manage real time adherence, and deliver necessary reporting to senior leadership for visibility on areas of successes and challenges.
The incumbent will monitor and evaluate call center performance relative to agreed upon metrics and business objectives. The incumbent will also analyze issues associated with call center functions, assist in monitoring the call center vendor’s response to these issues and support continuous improvement of customer service.
Organizational: This position is a member of the Operations team and reports to the Front Line Manager, Workforce Management.
Location: Atlanta, GA or Crestview Hills, KY (Less than 5% travel required)
Duties & Responsibilities:
Required Skills & Qualifications:
Desired but not required Qualifications:
GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.