Title: Salesforce Administrator
Location: Atlanta, GA 30342
Proactively solicit feedback and gather business requirements for tool enhancements from a large, diverse user group spanning multiple departments throughout the organization. Translate business requirements into technical functionalities.
Assist in identifying opportunities within the CRM to continuously improve operations, sales effectiveness, and overall productivity.
Contribute and provide direction to all technical aspects of the business and sales processes that are managed within SFDC.
Manage and prioritize support requests and user administrative needs.
Stay on top of current CRM and SFDC best practices applicable to the industry.
Assist developers in debugging production environment.
System and Data Management
Manage SFDC administration, including but not limited to: user roles, security, profiles, fields/relationships, workflow rules, processes & flows, page layouts, validation rules, email templates, custom buttons.
Develop new functionality within SFDC, including custom objects, custom fields, formulas, workflows, processes & flows, page layouts, validation rules, assignment rules, and analytics.
Create and maintain reports and dashboards.
Assist in managing data loads and data quality.
Assist in performing data cleanup, extraction, and mass changes using the Apex Data Loader.
Documentation and Training
Create specification documents for new functionality or significant enhancements to existing functionality.
Provide training and technical support to all SFDC users.
Experience working with Salesforce.com Service Cloud and Sales Cloud.
SFDC administration experience required. Solid understanding of technical requirements, system configuration, user requirements, and related policies and procedures.
Proficiency in the following SFDC functionalities: custom objects, validation rules, workflows, assignment rules, email2case, formula fields, custom reporting, and modifying pages, views, and dashboards.
Work in a team environment but be able to complete tasks independently.
Education & Experience:
4+ years of experience with technical implementation, day-to-day operations, and long term maintenance of Salesforce.
Experience debugging apex code and visualforce.
Keen attention to detail and complex problem solving abilities from an operational and technical perspective.
Experience documenting and analyzing processes, procedures, and/or policies.
Must be comfortable in rapidly changing and sometimes ambiguous work situations.
Dev 401 or Platform App Builder certification a plus.
GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.