Leading Atlanta, Georgia based technology enabled consumer loan originator and servicer. This privately held company has developed a highly scalable loan origination and servicing platform and unique loan origination tools to deliver a differentiated level of service to its multiple stakeholders, including bank partners, merchant and retailer channel partners, consumers and borrowers. Leveraging proprietary mobile technology, the Company is currently experiencing exceptional growth in both accounts and profitability.
Our corporate headquarters is located in Atlanta, Georgia.
Looking for great talent to help us continue our rapid growth.
Position: Bilingual (Spanish/English) Customer Solutions Advocate.
The ideal internal candidate will have a minimum 1+ years of experience with consumer complaints. Bankcard complaints experience is strongly preferred. Possessing a practical understanding of compliance rules and regulations is essential. In this role, this individual will be responsible to thoroughly investigate customer concerns and the resolution thereof, including root cause analyses and facilitate and implement appropriate action plans. Candidates must be able to communicate with management, agents, sales personnel, and merchants in a clear, calm, and effective manner to ensure company learning and improvement can be managed through such communication.
Location: Atlanta, Georgia. Little, if any travel required.
Organization: This position is a member of the Customer Solutions team and reports to the Front Line Manager.
Shifts: Shifts are 12-9 pm, 1-10 pm, 2-11 pm, or 3 pm – 12 am and you will work Monday through Friday and one Saturday or Sunday. Shifts are primarily 9 hours with a 1 hour unpaid lunch. Most agents are required to work at least 1 weekend day per week. The call center is open 363 days/year, we are closed on Thanksgiving and Christmas.
Duties & Responsibilities:
Required Skills & Qualifications:
Desired but not required Qualifications: