GreenSky Administrative Services LLC

  • Collection Specialist

    Job Location(s) US-KY-Crestview Hills
    Posted Date 3 weeks ago(1/29/2019 8:11 AM)
    Job ID
    2019-3728
    # of Openings
    15
    Category
    Collections
  • Overview

    Headquartered in Atlanta, GreenSky is among the top 3 most valuable U.S. financial technology companies established since 2000, and our $1.0 billion Initial Public Offering marked the largest U.S. Technology IPO of 2018. Our mission is simple. We power commerce. Our highly scalable, proprietary technology platform enables over 12,000 merchants to offer frictionless promotional payment options to consumers at the point-of-sale, driving increased sales volume and accelerated cash flow. Our bank partners leverage GreenSky’s technology to provide loans to super-prime and prime consumers nationwide. Since our inception, over 1.7 million consumers have financed over $12 billion of commerce using our paperless, real time “apply and buy” technology. For more information, please visit https://www.greensky.com.

     

    Position:    Collections Specialist

     

    Overview:   The Collections Specialist will focus on maintaining customer relationships while maximizing liquidations and cures through a consultative approach.  We are hardworking, flexible professionals looking for long-term success and stability

    Duties & Responsibilities

    • Primary responsibilities include directly contacting customers with inbound and outbound calls
    • Contacts customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts
    • Works to reduce delinquency without sacrificing the quality of customer service standards or relationships
    • Consistently represents the Company and its business partners in a professional manner by providing good customer service
    • Persuades delinquent customers to become current while using professionalism and tact
    • Documents all contacts in detail in software applications
    • Resolves routine billing inquiries and negotiates payment arrangements to cure delinquent accounts
    • Educates customers on account terms and alternate payment programs and methods
    • Navigates a computerized data entry system or other relevant applications
    • Other duties as assigned.

    Shifts:    Shifts are primarily 9 hours with a 1-hour unpaid lunch. 

    Week 1:

    Monday through Thursday – 2-11pm

    Friday – 8a-5p

    Saturday – 9a-5p

    Sunday – Closed

     

    Week 2:

    Monday through Thursday – 2-11pm

     

    Location:  Crestview Hills,KY.  Some travel may be required.

     

    Organizational:  This position is a member of the Collection’s Team and reports to a Front Line Manager in Collections.

    Required Skills/Qualifications

    • Typically 1-3 years related business experience including Customer Service or Collections
    • Strong oral and written communications skills; persuasive and professional communication skills
    • High school diploma/GED required.

     

     

    At GreenSky, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, GreenSky employs an open, standards-based approach to business and service oriented innovation. 

     

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