GreenSky Administrative Services LLC

  • Client Success Manager - Retail and E-Commerce

    Job Location(s) US-GA-Atlanta
    Posted Date 1 week ago(1/9/2019 9:07 AM)
    Job ID
    2018-3666
    # of Openings
    1
    Category
    Sales
  • Overview

    The Client Success Manager (CSM) is a key member of GreenSky’s sales organization and is responsible for the overall productivity and revenue generation of an assigned portfolio of merchant partners. GreenSky is focused on helping our merchant partners to grow their business, and so the success of the CSM will be measured by the ability to successfully:

    1. Activate- Ensure new merchant partners are introduced to and actively leverage GreenSky’s solutions
    2. Grow- Drive use of GreenSky’s solutions by identifying and solving merchant financing challenges
    3. Retain – Promote  continued use of GreenSky’s solutions through best-in-class service and support

    Job Duties:

    • Account Activation- Initiate prioritized outreach to target merchants to establish a commitment to a relationship with GreenSky and to drive initial account activity.
    • Account Growth- Drive increased consumer loan volume within an assigned merchant portfolio by growing use of GreenSky’s solutions with both established and underperforming merchants. Activities will include, but are not limited to, initial merchant orientation, ongoing training of all relevant merchant personnel, and creative sales generation initiatives.
    • Account Retention- Proactively engage in activities to prevent merchant attrition or reduced use of GreenSky’s financing solutions
    • Merchant Support- Provide timely administrative support to assigned merchants to develop loyalty and ensure a great customer experience, including processing pricing requests, assisting with consumer underwriting requests, and responding to merchant questions. 

    Duties & Responsibilities

    • Account Activation- Initiate prioritized outreach to target merchants to establish a commitment to a relationship with GreenSky and to drive initial account activity.
    • Account Growth- Drive increased consumer loan volume within an assigned merchant portfolio by growing use of GreenSky’s solutions with both established and underperforming merchants. Activities will include, but are not limited to, initial merchant orientation, ongoing training of all relevant merchant personnel, and creative sales generation initiatives.
    • Account Retention- Proactively engage in activities to prevent merchant attrition or reduced use of GreenSky’s financing solutions
    • Merchant Support- Provide timely administrative support to assigned merchants to develop loyalty and ensure a great customer experience, including processing pricing requests, assisting with consumer underwriting requests, and responding to merchant questions. 

    Required Skills/Qualifications

    Required Skills & Qualifications:

    • BA/BS degree or similar
    • 3-5+ years sales and/or relationship management experience; preferably in channel sales
    • Proven track record of success in a quota bearing position
    • Ability to identify problems and provide compelling solutions to a variety of merchant needs
    • Ability to develop professional relationships over the telephone
    • Proficiency with Salesforce.com
    • Experience in consumer finance and/or e-commerce a plus
    • Availability to work outside of normal hours and interact with clients on Pacific Standard Time (PST)

     

    GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.

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