Position: Patient Solutions Service and Specialty Representative
Overview: GreenSky is seeking representatives to provide high quality customer service to support multiple business lines, including Patient Solutions, Specialty Retail, and other needs determined by the business. This role is part of the overall Customer Servicing team and will be focused on delivering excellent customer care to resolve a request or issue from inbound calls or making outbound calls on a daily basis. Most of the tasks can be completed immediately during the phone conversation, and others will be completed by submitting a case to another department. One of the distinguishing features of GreenSky has been our excellent service and attention to detail; and our Customer Operations Team will be critical to continuing that legacy and delighting all of our customers.
We are looking for an individual who demonstrates a high level of compassion regarding GreenSky Patients Solutions Providers, Merchants, accountholders and coworkers. This person has a passion for excellence with respect to treating and caring for customers with a strong service orientation, an ability to be consultative and to deliver above satisfactory issue resolution. The ideal candidate will have existing customer service experience with an excellent track record of performance and attendance.
Duties & Responsibilities:
Location: Atlanta, GA or Crestview Hills, KY.
Organization: This position is part of the Customer Service Team and reports to a Front Line Manager, Customer Service.
Required Skills & Qualifications:
At GreenSky, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, GreenSky employs an open, standards-based approach to business and service oriented innovation.